Frequently Asked Questions
1. Order & Process
How does MyPortraitAI work?
You choose your portrait theme, select your photo type, upload between 2 and 5 photos, and our AI creates your personalized portrait. It's fast, simple, and 100% online.
How long will it take to receive my portrait?
Between 6 and 12 hours in general.
During periods of high demand (Christmas), the delay can be up to a maximum of 24 hours .
How do I send my photos?
Directly from the product page at the time of your order.
No additional registration is required.
Can I make a custom request?
Yes.
If you want to add an accessory, keep glasses, change makeup or specify a style, you can write to us via the contact form indicating your order number .
📸 2. Photos: requirements & quality
What type of photo should I send?
Clear, well-lit photos with your face visible.
Selfies OK.
Avoid backlighting and no filters.
How many photos should I send?
Minimum 2 , ideally 4 to 5 for perfect quality.
Can I send a group photo?
Yes.
For families and couples, send at least 1 photo where everyone is together .
Can I use a very old or blurry photo?
No.
The AI produces a portrait based on what you give it.
A blurry photo = a less precise result.
3. Themes & Results
Do the portraits really look like my photos?
Yes.
The goal of MyPortraitAI is to create a realistic, clean portrait that is true to the original face.
Can I choose multiple themes?
Yes, you can place multiple orders if you want multiple styles (e.g., "Christmas Gold & White" + "Snowy New York").
Will the result be exactly like the example image?
The atmosphere and the decor, yes.
But your portrait is entirely generated from your photos , so it's always unique.
4. Payment & Security
What payment methods do you accept?
Secure payments via Shopify (credit card, PayPal, etc.).
All transactions are protected.
Is the site secure?
Yes.
MyPortraitAI uses an SSL certificate, a secure payment system and a Shopify infrastructure that complies with international standards.
5. Support & Frequently Asked Questions
I can't download my photos, what should I do?
Try reducing their size slightly or use a different browser (Chrome works very well).
Alternatively, write to us via the contact form.
I want to modify my order after payment, is that possible?
Yes, only if your portrait hasn't been generated yet.
Contact us quickly with your order number.
I don't like my portrait, can I request a change?
We do everything we can to ensure the resemblance is accurate.
If the AI misinterpreted an important detail, we can try again for free.
6. Data & Confidentiality
What do you do with my photos?
Your photos are used solely to generate your portrait.
They are automatically deleted after processing.
Is my data protected?
Yes.
We do not resell any data, do not store anything long-term, and we respect Shopify's privacy standards.